CTO / Director, Experience Platforms

London, England, United Kingdom · Leadership


Zone is a leading customer experience agency. Our team of digital experts blend strategy, technology and content & experiences in multi-disciplinary teams to help some of the biggest brands in the world win in a world where CX is key.

In 2017, we became part of Cognizant, one of the biggest IT services businesses in the world. By combining Zone’s customer-centric approach and digital capabilities with Cognizant’s unrivalled global scale and depth of technology expertise, we can become an end-to-end digital transformation partner for clients like adidas, Aviva, BMW, Centrica, Electrolux, John Lewis Partnership, MINI, the NHS and Unilever.

Purpose of the role

A passionate digital leader, the Director, Experience Platforms will lead the practice that identifies, designs and develops the right technology solutions for clients to drive transformative customer experiences. The director will refine and evolve the agency’s Experience Platforms strategy; lead business development activities to drive new revenues from existing clients and prospects; evolve the relevant capabilities in the agency; and support the delivery teams with strategic guidance and best-practice.

Main responsibilities

Technology, Innovation & Leadership

Business development

Commercial management

Capabilities and delivery


What are we looking for?

To be considered for the position you will need to be a passionate technologist, a true technology leader, with a keen eye for innovating.

You must have a previous experience in a senior technical leadership position in the field of digital, and deep understanding of how customer experience platforms can deliver transformative customer experiences.

You will have a proven track record of growing business strategically and commercially and experience of leading business development activities for multi-million-pound opportunities.

We are looking for an inspirational leader with presence, credibility and gravitas, who can win the trust of clients, partners and colleagues.

Valuable senior contacts in businesses and partners across the UK would also be beneficial.

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