Senior Content Designer

London, England, United Kingdom · Content and Experiences · TZ2025


We’re looking for an experienced content designer to deliver outstanding experiences across our products and services. You’ll be just as comfortable participating in concept development and user research as you are creating tone of voice guidelines and crafting gleaming, useful copy.

With a solid knowledge of user-centred design, you’ll own content in product and service projects and be able to work comfortably in agile, multi-disciplinary teams.

You will apply a clear understanding of user needs, journeys and contexts of use to simplify complex subjects using the language that users use themselves – so that they can achieve their goals easily and efficiently.

Responsibilities• Help drive the vision for content design, working closely with designers to place great content and copy at the heart of Zone’s design process

• Create strategic, compelling, concise and on-brand content across products and services

• Understand and champion lean approaches to content

• Relish constant improvement, putting insights into action to test and iterate content

• Collaborate with UX designers, researchers, UI designers, product managers and engineers

• Present work to clients, and manage stakeholders and feedback

• Develop concepts and turn them into projects that solve user problems

• Help colleagues understand content design by sharing best practice, collaborating, running

training or just setting a good example

• Create usable tone of voice guidelines for Zone and our clients


• Multi-skilled: an excellent writer with a strong understanding of user centred design

• Able to drive content creation across multiple formats – including video

• The ability to adapt to a brand’s tone of voice

• Understanding of and experience with user research and analysis

• Confident discussing and selling-in your ideas to clients – including the rationale behind them

• Passionate about digital, you’re up on the latest platforms, apps and social media trends

• A team player who’s keen to build lasting positive relationships with team members and clients

• Experience working in agile methodology with multidisciplinary teams

• High level of attention to detail

• Flexible and positive attitude

• Ambitious and keen to achieve great things and push the boundaries, both in the work that they produce and their career as a whole

Apply for this job