Experience Director

London, England, United Kingdom · Design · TZ1709


Our experience directors are the driving force behind creating customer-first products and services. As a CXD, you collaborate with clients to identify digital opportunities, shape their business strategy and create future-facing customer experiences.

You’ll shape and lead a diverse experience team to research and design interactions across every touchpoint. Together with other client group leaders, you’ll establish strong client relationships and shape your ways of working, as well as help shape our agency’s design vision, culture and our mission to create products and services that improve the daily lives of people around the world. As a senior agency leader, you’ll partner with our clients to solve important problems and design the right outcomes, always keeping the customer first.


-You will collaborate with a portfolio of businesses to create customer-first digital strategies, products, services and experiences

-You’ll shape and lead an experience team of research and design experts. You are their source of inspiration and are responsible for managing the team's productivity and development

-With the help of other group leaders you’ll establish strong processes to ensure we produce quality, customer-first design and deliver end-to-end experiences

-Along with other client group leaders, you will establish strong ways of working and delivering projects to ensure our commercial success

-Together with the rest of the client group leadership team, you will own performance results of all products, services and experiences

-You’re a central source of knowledge in UX and interaction design best practices in research, design and validation


- Deep craft expertise in service, experience or product design

- You have strong written and visual communication skills. Our leaders are inspiring, persuasive and informative. You excite our clients with your passion and knowledge

-You have experience collaborating with and working alongside senior clients

-You have the desire to spread our shared design culture and passion throughout the agency

-Enough familiarity with HTML/CSS to ensure design work is practical and feasible in development time. Familiarity with tech frameworks to collaborate with development teams and tech leadership

-Experience of and comfortable working with agile methodology

- You have the ability to contribute and share thought leadership at industry events, conferences and seminars

-You have a deep understanding of our clients’ businesses, marketplace, audience and brand to every engagement

-You can ensure all work is insight-driven and rooted in real human behaviour to drive effectiveness


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