Client Engagement Lead
The Zone/Cognizant Client Engagement Lead roles sit at the intersection between Zone, Cognizant and the client organisation. These are new roles that we have created to present clients with an integrated proposition that blends capability and culture from both Zone and Cognizant.
Zone is a leading customer experience agency. Our team of 300 digital experts blend strategy, technology and content & experiences in multi-disciplinary teams to help some of the biggest brands in the world win in a world where CX is key.
In 2017, we became part of Cognizant, one of the biggest IT services businesses in the world. By combining Zone’s customer-centric approach and digital capabilities with Cognizant’s unrivalled global scale and depth of technology expertise, we can become an end-to-end digital transformation partner for clients like adidas, Aviva, BMW, Centrica, Electrolux, John Lewis Partnership, MINI, the NHS and Unilever.
Delivering world-class CX requires input and orchestration from across the client organisation – bringing together IT, marketing and operations. The Client Engagement Lead role therefore demands the ability to engage with senior stakeholders from across the business – as well as interfacing with senior executives in both Zone and Cognizant.
Client Engagement Leads operate with considerable independence within the client organisation. The role requires the empathy ability to build relationships, the commercial nous to identify opportunities and the strategic sense to shape the right solution.
We are looking to grow our team of Client Engagement Leads to support client demand across a number of sectors, including Banking, Utilities and Public Sector. These roles offer the right candidates a unique opportunity to operate at the cutting-edge of Customer Experience – the intersection of the business, the brand, the customer and the technology infrastructure.
These are new roles and we have no expectation of a specific career history or work experience. But we would expect candidates to demonstrate significant experience in each of the three components of the role:
- Relationships – a proven ability to build strong client relationships and to interface with senior stakeholders
- Commerciality – a proven ability to identify and convert opportunities into sales, with associated negotiation and broad commercial expertise
- Strategy – a demonstrable interest and point of view on the opportunities and challenges created by the digital world, and the ability to communicate that interest with senior executives
Experience and an understanding of specific industries (banking, utilities, public sector) is not essential but may be an advantage – and an appreciation of the industry context, competitive environment, best practices and challenges would be expected.
Candidates’ experience may come from the client side, in an agency environment or from a consulting/professional services supplier. Whatever the background, successful candidates will need to show the ability to operate independently and pro-actively in a robust and challenging operational and commercial environment.